DELIVERY
When will I get my order?
Books are print-on-demand and may take 11-21 days to receive. For most other items, takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● Rest of World: 10–20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs, duty, VAT, GST and or taxes fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
BOOK ORDERS: Any and all VAT/GST/duties or similar taxes are to be paid by recipient. Due to limitations of our e-commerce platform, you may see a VAT/GST/tax charge at checkout, but those will be applied to shipping costs.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@watchistry.com with your order number.
Books are print-on-demand publications, so please allow extra time for production, shipping, customs and receipt; tracking will be provided separately following order.
ORDERS
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@watchistry.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@watchistry.com within 1 week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
RETURNS
What’s your return policy?
Due to the print-on-demand nature of our products, we are not able to offer returns or exchanges if you change your mind, so please take time to ensure the correct size and color choices.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@watchistry.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!